Privacy policy

Last updated: July 18, 2025

Venbric Enterprises ("Venbric", "we", "us", "our") operates this store and website https://www.venbric.com, including all related content, features, tools, and services (collectively, the “Services”), in order to offer you a curated and secure shopping experience. Our store is powered by Shopify, which enables us to provide and support these Services.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our Services, make a purchase, or otherwise interact with us. In the event of a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to your personal data.

By using the Services, you acknowledge and agree to the practices described below.

Personal Information We Collect

We collect “personal information,” meaning data that can identify or reasonably be linked to you. This may include:

  • Contact details: Name, shipping and billing addresses, email, phone number

  • Payment details: UPI ID, card number, net banking details (processed securely via Razorpay/PhonePe)

  • Account info: Login credentials, preferences

  • Order & transaction info: Items viewed, purchased, returned, exchanged

  • Device data: Browser type, IP address, OS, device identifiers

  • Usage data: Pages visited, time spent, cart activity

  • Communications: Support requests, WhatsApp messages, emails

How We Collect It

We collect your information from:

  • You, directly — when you browse, place an order, create an account, or contact us

  • Your device — via cookies, browser tools, and analytics

  • Shopify — which powers our store infrastructure and collects data to support us

  • Third-party partners — including payment gateways, ad networks, and fulfillment providers

How We Use Your Information

We use personal information to:

1. Provide & Improve Services

  • Process orders and payments

  • Ship products and manage returns/exchanges

  • Create your account and personalize your experience

  • Remember preferences and saved items

  • Improve functionality and optimize our website

2. Marketing & Promotions

  • Send offers, updates, and cart reminders

  • Show relevant ads across platforms
    You may opt out at any time via the unsubscribe link in our emails.

3. Fraud Prevention & Security

  • Detect suspicious activity

  • Authenticate accounts and transactions

  • Comply with legal or regulatory obligations

4. Customer Support

  • Respond to questions, issues, and complaints

  • Provide assistance with orders and returns

Sharing Your Information

We may share your information with:

  • Shopify, our store host and platform provider

  • Courier partners for shipping and tracking

  • Payment processors (e.g., Razorpay, PhonePe) for secure transactions

  • Marketing partners for ad delivery (subject to user controls and privacy choices)

  • Authorities when required by law, court orders, or investigations

  • Business acquirers in the event of a merger, sale, or restructuring

Relationship with Shopify

Shopify powers our store and handles some of your data (e.g., payments, analytics, customer accounts). Learn more at:
https://www.shopify.com/legal/privacy

Depending on your location, you may also exercise your data rights through the Shopify Privacy Portal:
https://privacy.shopify.com/en

Third-Party Sites & Links

We may link to other websites (e.g., Instagram, courier tracking). We’re not responsible for their privacy practices. Please review third-party policies before interacting with them.

Children’s Privacy

Our Services are not intended for minors. We do not knowingly collect data from anyone under the legal age of majority in their jurisdiction. If you believe a minor has shared personal data with us, please contact us to request deletion.

Security & Retention

We use secure practices and encryption protocols, but no system is 100% secure. Please avoid sending sensitive info via insecure channels (e.g., public Wi-Fi or unencrypted email).

We retain data only as long as needed to:

  • Fulfill your order or support your account

  • Meet legal, tax, or operational requirements

  • Improve user experience or resolve disputes

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access / Know what data we have about you

  • Delete your personal data

  • Correct inaccurate data

  • Port your data to another provider

  • Manage communications (unsubscribe from emails)

To make a request, contact us via the details below. We may need to verify your identity before fulfilling certain requests. You may also appoint an authorized agent to act on your behalf.

We do not discriminate against users who exercise privacy rights.

International Transfers

Your data may be stored or processed outside India, including in countries with different data protection laws. We use recognized legal frameworks such as Standard Contractual Clauses for cross-border transfers where required.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top and notify you if legally required.

Contact Us

If you have any questions, requests, or complaints about our data practices:

📧 Email: info@venbric.com
📞 Phone/WhatsApp: +91 9740803630
📬 Address:
Venbric Enterprises
Bengaluru, India